Legal
Cancellation & Refund Policy
What happens if you need to cancel or reschedule a paid booking.
Last updated 2026-07-27.
This policy applies to paid bookings for day visits, overnight camping, and hosted events at Tamarind Valley Collective, operated by Syntropic Farm Management Private Limited.
Cancelling a confirmed booking
| 7 or more days before your visit | Full refund |
| 3–6 days before your visit | 50% refund |
| Less than 3 days before your visit | No refund |
To cancel, contact us at contact@tvc.farm or +91 74063 07309 as early as possible — the refund tier is based on when we receive your cancellation, not when you first booked.
No-shows
If you don't arrive for a confirmed booking without cancelling in advance, no refund is due.
If we cancel
Occasionally we may need to cancel or postpone a visit or event ourselves — for safety reasons (weather, wildlife activity, road access), illness, or other circumstances beyond our control. In that case, you'll get a full refund or the option to reschedule, whichever you prefer.
How refunds are processed
Since bookings are currently confirmed and paid for directly (bank transfer or UPI, arranged after your inquiry — see Terms & Conditions), refunds are processed the same way: back to the account or UPI ID the payment came from, within 7 business days of us confirming your cancellation.
Rescheduling
If you'd rather move your booking to a new date than cancel it, let us know — we'll do our best to accommodate this at no extra charge, subject to availability, and it doesn't count against the cancellation tiers above.
Contact
Questions about a specific booking or this policy: contact@tvc.farm or +91 74063 07309.
